At Hightown Group peace of mind comes as standard. With over 45 years’ experience in the industry we believe that we have the correct formula for what ensures a successful project completion.
We hold industry leading recognised certifications, membership to relevant professional bodies along with strict Health & Safety standards achieved through comprehensive staff training. This commitment coupled with first class customer service and clients having immediate access always available with our directors is what has allowed us to grow our company based on repeat business.
Below you can find out more about our commitment to Health & Safety, our ISO accreditations, supply chain processes and staff training.
Health & Safety
As a member of CHAS, Constructionline and Safe contractor, we understand the importance of meeting all our legislative and statutory Health & Safety requirements, both for our business and for our clients. We believe a key aspect in achieving the highest level of site Health & Safety is the recognition of near misses, identifying lessons learned, communicating with staff members, our supply chain partners and incorporating those lessons into training and education and conducting audits to ensure those near misses are not repeated. We use this approach on all of our projects. This policy has led to us having an exemplary Health & Safety track record. Our Directors conduct regular unannounced inspections of our sites to ensure that the highest standards of Health & Safety and site cleanliness are being adopted. This is also an opportunity to check that lessons learned from historical near misses and instances have been incorporated and staff members are taking the necessary measures.
We have been undertaking complex and difficult construction projects within live establishments for many years, and one of the key issues always faced is to ensure that we collectively manage disruption, interfaces and communicate our intentions to our clients and stakeholders clearly and consistently at all times.
As a business, we have gained three extremely important ISO standards: ISO EN 9001:2015, ISO 14001 and BS OHSAS 18001. Our quality assurance and production processes are independently audited and verified every year.
Our quality management systems have been accredited by UKAS, demonstrating our ongoing commitment to customer service and quality assurance. We continually strive to deliver the highest standards of service to suit the changing needs of our clients.
ISO 9001:2015 Quality Management Systems
Our ISO: 9001 accreditation certificate governs our commitment to maintain consistent standards of product, quality and service. As an ISO: 9001 certified organisation we have implemented quality management system requirements for all areas of the business.
ISO 14001 Environmental Management Systems
Our ISO: 14001 accreditation certificate means that we are committed to find ways to reduce the impact of our activities on the environment on a year to year basis.
As an ISO: 14001 certified organisation, we have implemented quality management system requirements for all areas of the environment with which we come into contact with.
ISO 18001 OHSAS
OHSAS (Occupational Health and Safety Advisory Services) 18001 is the UK standard, it enables the Hightown Group to demonstrate our dedication to the safety of everyone involved. This standard instills confidence for our customers and provides them will assured peace of mind regarding Health & Safety issues.
Our Supply Chain:
We have a deep understanding of our clients’ expectations and their need to meet the ever evolving change experienced by all clients and customers. We take the quality of our product very seriously and only engage with our vetted and approved supplier list and trusted long term contractors. This ethos guarantees the quality of our work and secures longevity with clients.
As a company, we take the calibre and quality of our work ethic very seriously. All operatives and management undergo regular H&S training which covers the following topics:
- Manual handling
- Working at heights
- Regular toolbox talks with all site staff and site operatives
- Specific safety training
- Safe handling / use of substances
- PPE usage and care
- Corporate & Director responsibility
Keep It Local:
It is important that as a business, we foster local resources where applicable. Whether it be local labour, suppliers or manufacturers, we endeavor to genuinely contribute to the local economies in which we work.